NJ Heritage Partnership's Climatesure Customer Commitment

FSA

All our policies comply with the standards and regulations as laid down by the Financial Services Authority which covers;

• All matters relevant to the fair treatment of customers.
• Financial requirements of intermediaries.
• Complaints procedures and the availability of redress.
• Competence and training of insurance employees.

For more information, please visit www.fsa.gov.uk

Terms of business

These will always be made available to you before you purchase any product from us whether online or over the phone. We urge you to read these carefully and understand the type of services we offer before making your decision to buy.

Security and Privacy Policies

We always endeavour to protect your information and provide you with a secure purchasing process. We ensure that we adhere to the requirements of both the FSA and the Data Protection Act.

Privacy Policy

We are committed to protecting your right to privacy as a consumer of our online insurance services. It is our policy to respect the privacy of private communication. We collect information about our customers in order to help us continually improve the service we offer. We will always adhere to the UK Data Protection Legislation and are guided by the policies of the FSA. Your personal details are stored securely on servers within the United Kingdom.

Data Protection Statement

What data do we collect?

We will collect personal data as provided to us during the travel insurance quotation process, which you agree to supply us as accurate. We will also collect personal data from other parts of the system as required to issue you with the insurance policies purchased. We use cookie technology to collect anonymous information such as number of visitors to the website, but it is purely statistical and cannot be used to identify any individual user.

We will only use the personal information we collect:

in the normal course of our business to provide the products and services you have requested

• to identify you when you contact us
• to build up a profile of your insurance requirements to determine if we can offer you a better service or more relevant products
• to send you renewal notices by e-mail or post when relevant
• for credit assessment
• for statistical analysis, including automated techniques and to monitor and analyse our business

We will only disclose the personal information we collect to:

• our agents and sub-contractors to issue and administer your policy or claims and to conduct our business
• the parties involved in the underwriting of your policy
• for debt tracing or fraud prevention
• if required or compelled to do so by law

Changes to the Privacy Policy

If we do change our privacy policy we will notify customers.