How to make a claim

You must notify Us by phone depending on the type of claim:

All Claims except Legal expenses 0845 601 9140

Legal expenses only 0845 601 9142

or by writing to AXA Assistance Claims Centre Services, PO Box 36400, London EC3N 1ZQ

The notification must be made within 31 days or immediately thereafter following any Bodily Injury, illness, disease, incident, event, redundancy or the discovery of any loss, theft or damage which may give rise to a claim under this policy.

When contacting the claims department, please have the following information to hand:

• Name of Your policy and where it was purchased
• Policy number
• Resort and country visited
• Brief circumstances
• Travel dates
• Incident date

Condition: Failure to have the above information to hand may result in Your claim being delayed.